Shipping & Returns
SHIPPING TIMES AND FEES
58espresso aims to provide the best shipping rates and fastest delivery times possible. Your shipping rate and estimated delivery time will be calculated at checkout based on the size and weight of your order. Normally it takes around 10 working days or less. You can track your parcel with the tracking number provide when the shiipping is done.
|N / S America||60 USD|
|Hong Kong/Macau||25 USD|
SHIPPING PROCESS & TRACKING
Orders are normally processed for shipping within 1-2 business days subject to address and payment verification. Please be sure to complete all fields, including phone number. You will receive a confirmation email once your order is processed and ready for shipping.
Once your order leaves the warehouse, you will receive another email with your tracking number and a web link where you can view shipping progress. If you did not receive a confirmation email with a tracking number, please email email@example.com including as much information about your purchase as possible so that we may assist you promptly and efficiently.
If you have received your tracking number, you can track your package's whereabouts by entering your tracking number in the field below.
DUTIES AND CUSTOMS
If your country or region charges additional fees like import tariff, value added tax, customs handling fees, etc., then you will be responsible to cover those charges upon delivery. 58espresso will declare the actual monetary value of the order. Please be sure to contact your local customs authority if you have any questions. In case the delivery of an order is delayed due to customs, 58espresso bears no responsibility.
Pre-Order and Backorder items
Items marked with "PRE-ORDER" or "BACKORDER" are currently out of stock and will ship when indicated. If you have both "PRE-ORDER" or "BACKORDER" AND "IN-STOCK" items in your cart, then in-stock items may be delayed until your pre-order item is ready to ship. For faster delivery of in-stock items, make two separate orders - one for pre-order items and one for in-stock items.
For both types of orders your card is charged at the time of sale.
CANCELLATION AND ORDER MODIFICATIONS
If you made a mistake or would like to cancel your order for any reason, please email us immediately at firstname.lastname@example.org being sure to replace your order number in the subject line where indicated. Upon receiving your email, we will make every effort to assist you.
If your order has already been processed, or for some other reason we are unable to cancel or modify the order, the customer will be responsible for the full cost associated with cancellation, modification, or return shipping. Costs may vary based on location and associated shipping fees.
RETURN AND REFUND POLICY
If you find your purchased item(s) is faulty or damaged, we are happy to offer exchange or returns. If such a circumstance occurs, please contact us within 15 days of receiving product. We are happy to offer an exchange or refund on the costs of the items which does not include shipping. Items should be returned in their original box and in the same condition that you received it (unworn or unused, with tags, and in its original packaging). You will also need the receipt or proof of purchase.
To begin the exchange or return process, you can contact us at email@example.com. If your exchange or return is accepted, we will send you a return shipping address as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange or return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.